Refund policy

Refund Policy

Xonebrand offers a 30-day return and refund policy for all products sold in our online store.

Eligible Products

All products sold on Xonebrand are eligible for return or refund, except the following:

Customized or custom designed products
Products that have been used or damaged
Products that have been purchased in a sale or special promotion

Return Process

To return a product, the customer must contact Xonebrand within 30 days of the purchase date. The customer must provide the order number and an explanation of the reason for the return.

Once Xonebrand has received the return request, the customer will have 10 days to return the product to the address indicated. The product must be in its original condition and with all packaging materials.

refunds

Once Xonebrand has received the returned product, we will process the refund. The refund will be made to the customer's original payment method.

For international customers, Xonebrand will reimburse return shipping costs up to a maximum of 10%. Customer is responsible for any additional shipping costs.

Exceptions

Xonebrand reserves the right to refuse any return or refund that does not comply with the return and refund policy.

Uncollected Packages

In the event that an order cannot be delivered due to the absence of the recipient and after multiple contact attempts without response, the package will be returned to the sender after [cantidad de días según el servicio postal] days. The costs associated with the re-shipment or temporary storage of the package will be the responsibility of the customer. If the package is not collected and is returned to Xonebrand, the customer will not be entitled to any claim.

Frequent questions

Can I return a product if I don't like it?

SYes, you can return a product if you don't like it. However, the product must be in its original condition and with all packaging materials.

Can I return a product if it is damaged?

SYes, you can return a product if it is damaged. However, the product must be returned within 30 days of the purchase date.

Can I return a product if it is personalized?

No, you cannot return a product that has been personalized.

How long does it take to process a refund?

The time it takes for a refund to be processed depends on the payment method used. Refunds to credit or debit cards usually take 5-10 business days to appear on the customer's statement.

What should I do if Xonebrand rejects my return?

If Xonebrand rejects your return, you will receive an email notification. If you disagree with Xonebrand's decision, you can contact customer service for more information.

Additional Information for International Returns

To return a product from outside Peru, the customer must send the product to the following address:

Xonebrand
Av. Argentina 144
Lima, Perú
15001

The customer must ensure that the package is well packaged and insured for shipping. The customer must also provide a tracking number so that Xonebrand can track the package.